Our most popular Service Contracts are featured below and cover a Standard or Premium level of care depending on your requirements.
| Service Levels | Standard | Premium |
| Regular maintenance visits: 6 or 12 months or to suit your needs |  |
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| Engineers travel & time on-site included | |
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| Immediate warning of weak or faulty components | |
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| Adjustment & lubrication for optimum performance | |
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Full Calibration and Verification with traceable instrumentation |
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| Telephone Helpline - Business hours * | |
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| Telephone Helpline - Outside of business hours * | |
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| 48 hour breakdown response sevice during normal working hours *** |  |
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| On-site training support for new users | |
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Download a full copy of our Service Contract - Premimum & Standard Plan and all the features and benefits here:
JB_Pharmatron_Service_Document.pdf
We also offer a series of other service support features on request for all your other technical requirements, further details outlined below on how our Service Team can assist your business:
We can offer a comprehensive calibration service to ensure that your organisation remains compliant. All calibrations are performed to national standards, with the aid of calibrated test equipment by our team of highly trained Engineers.
Our calibration service produces a wide range of operational parameters which are integral to the processes utilised within a range of industries to include:-
Contact us to find out more.
We are able to provide validation protocols, systems and documentation which compliment and enhance the services we provide to our client base. This involves the use of techniques such as testing, inspection and reviewing to verify that the process or system will achieve and produce the defined and desired outcome. This is all compliant with the standards appropriate to the area or industry in which they are being utilised. All validation IQOQ documentation we provide direct from the manufacturer are fully compliant with the necessary regulatory requirments to ensure USP, EP and JP compliant.
For further advice and details on validation please contact us to discuss this in greater detail.
Our Service team at JB Pharmatron offer highly trained Engineers who have the ability to perform instrumentation commissioning activities for the manufactuers we represent. This can be as a result of an installation project commissioned by JB Pharmatron or on behalf of a third party.
Our commissioning proceedures ensure the manufacturing or industrial process is tested and certified to be in an operable condition and aligned and fully operational for the required process / system.
As part of our Service package coverage and the addtional technical support we offer for various areas of activity, our team of highly trained Service Engineers are always at hand to deal with any techncial questions or problems that may arise.
Our long established client relationships and contacts in the industry we have built upon over the years, enable us to confidently offer you the support and service solution that is right for your business.
This is strongly supported by some of the testimonial statements we have received which endorse our Technical Service Division - read more in the Group Information pages or view the 'About' tab on the Service pages.